Sep
18
2015

Outlook360: Lost emails older than 6 months after moving between folders

Faced unique issue when updating my outlook desktop client (Outlook 2013) linked to outlook360 account, issue and fix is as below,

 

Issue: I created a new temp folder in my inbox and moved all my items including the items older than 6 months from inbox to temp, after 1 day again move them back to inbox, the number of emails remained same. I had to move again for some work but when I moved the mails back to inbox, I lost all emails older than 6 months.

 

Troubleshooting Steps:

  1. Tried restarting outlook several times
  2. Following instruction on following link: link

    Go to Outlook ->Select File ->Go to account settings -> account settings -> From the “account settings” window select the email account ->Click Change -> Under Offline settings move the slider to the far right till it reads “all” -> Click Next -> Restart outlook

     

    Still it didn’t work 🙁

  3. Connected to OWA on IE but nothing found over there
  4. Re-synced the mailbox and both Inbox and temp folder by dropping and recreating account, no help

 

Fix (workaround): After all above troubleshooting did not solved the issue then did following which is not an actual fix but a workaround to recover the missing items,

 

Note: This works only if you remember the subject of mails and the dates when mails arrived or to who those were send or the date you moved the mails from inbox to temp or vice versa!

 

Go to outlook Ribbon -> Folder -> Select “Recover Deleted items” -> Now a pop up window will open like below screenshot -> Sort the fields based on your knowledge like “Deleted on” or “Received” or “Subject” -> Sorting may take time depending upon the number of mails you are moving in and out of inbox daily, once sort is done, select the mails you want to recover and press the highlighted recover button -> Pop-up will auto close -> Let outlook update inbox items -> If it doesn’t refresh, restart Outlook and give it 5 min -> You should see all recovered items

 

 

Hope this helps someone in same situation 🙂

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About the Author: Nitin G

Indian born, trekker, biker, photographer, lover of monsoons. I've been working full time with SQL Server since year 2005 and blogs to post the content aquired during my research on new topics or fixing issues faced by me as a DBA while working in different kind of projects, hope some of my posts may helps others in SQLDBA community. Everything you read on my blog is my own personal opinion and any code is provided "AS-IS" with no warranties!

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